Ethical policy and complaints process

As a Shari'a-compliant bank regulated by the Financial Conduct Authority, QIB (UK) is always aware of the need to Treat Customers Fairly (TCF), ensuring good customer outcomes and adhering to the highest ethical principles in its dealings with them. Clients are always welcome to raise issues, complain, or ask questions, and we will do our utmost to provide honest answers and resolve problems as they arise.